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Frequently Asked Questions
Welcome to our help page. Here you can find answers to most questions you may have. If we don’t have the answer to your questions here please feel free to contact us either using the message box or by contacting us on 01 414 9501.
We have a flat rate of €7.95 for local and national deliveries, €18 for Dublin Express deliveries and a flat rate of €15 for all international deliveries.
We accept all major Credit Cards and PayPal.
If your order is placed before 1pm we can deliver same day in Dublin and Ireland except Sunday and Bank Holidays and usually 24 hours for the rest of the world.
We cannot specify exact time of delivery. During peak periods (such as Christmas, Valentine's Day and Mother's Day) we extend our working day to cater for the increase in orders.
If you're ordering for a funeral and require delivery for a specific time, please add this information to your order form using the delivery instructions box on the delivery information page within the order process. The name of the deceased should also be included within this box.
To avoid problems or delays with delivery, please ensure that you have included the full address details of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
Jackie's Florist Online Store is powered by Stripe. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.
All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe's internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn't share any credentials with Stripe's primary services (API, website, etc.).
For more information on how secure Stripe is please visit their website here.
Alternatively payments can be made via PayPal. The PayPal site is highly secure. They use industry-leading technology (such as SSL) to keep your information safe. PayPal is committed to protecting the privacy of their users. When you send or request money using PayPal, recipients never see your bank account numbers or credit card numbers. They only see your email address, date of sign-up, and whether or not you have completed PayPal's Verification process.
For more information on how secure PayPal is please visit their website here.
Jackie's Florist will be accepting Apple Pay very soon. Security and privacy details to follow.
Our florists will hand-prepare a beautiful fresh cut flower bouquet in store on receipt of your order. Our in house delivery driver will then hand-deliver your stunning array of beautiful flowers to your loved one within a couple of hours ensuring they receive them as fresh as they left our store.
Our international deliveries are handled through our network of expert florists through the Interflora network. Interflora is the largest international flower delivery network, so you can rely on us to make them feel special, wherever they are. We can arrange for the very freshest flowers to be delivered in 140 countries around the globe. One of the pleasures of our international service is that wherever you are choosing to send flowers, your gift is still created and fulfilled by one of our local expert florists with the Interflora group. They’ll make sure the finest local flower varieties are arranged with care and look sensational on arrival.
You will receive a confirmation email once you place your order online. Should you require a VAT receipt please specify when placing your order.
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